Bn99 Privacy Policy — Our Commitment to Protecting Your Data

Bn99 is a trusted online gaming platform in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy clearly explains what data bn99 collects, how it is used, and how it is kept secure.

By using the bn99 website or app, you are agreeing to this Privacy Policy. If you disagree with any part of it, please contact our support team before using our services.

This policy applies to the bn99.one website, mobile app, and all services we provide. We may update this policy from time to time, and you will be notified in advance of any significant changes.

Bn99 only collects information that is necessary to provide our services and improve your experience. No unnecessary or excessive data is collected.

Bn99 uses collected data for specific, limited purposes only. Your data will not be used for any new purpose without your consent.

• Account Management: For registration, login, KYC verification, and account security.
• Service Delivery: For gaming, payment processing, and bonus distribution.
• Contact: To send important updates, promotional offers, and support messages.
• Responsible Gaming: Your gaming activity is monitored and alerts are sent when necessary.
• Fraud Prevention: Unusual activity is detected and your account is kept secure.
• Legal Obligations: To comply with legal requests from government or regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.

Bn99 never sells your personal information to third parties. In certain limited cases, restricted data may be shared — solely in the interest of delivering your service.

• Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Game Providers: Minimal data may be shared with third-party game providers for Live Casino or Slots games.
• Legal Authorities: We may be required to disclose information under a court order or government directive.
• Fraud Prevention Authority: Data may be shared with relevant authorities to prevent money laundering or fraud.

We have strict confidentiality agreements with all third parties. They may only use your information for the specific services they are contracted to provide.

Bn99's website and app use cookies and similar tracking technologies to enhance your browsing experience and keep our services running smoothly.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Your preferred language, game settings, and other personalizations are saved.
• Analytics Cookies: To understand which pages attract the most visitors — fully anonymized data.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may limit access to some features on bn99.

Bn99 uses the latest technology to protect your data. Our security systems are built to meet international standards.

• SSL 256-bit Encryption: All data transferred between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): OTP verification is available to add an extra layer of security to your account.
• Firewall Protection: Advanced firewall and DDoS protection are active to prevent unauthorized access.
• Regular Security Audits: An independent team of security experts regularly audits our systems.
• Restricted Access: Only authorized personnel can access specific data.
• Data Backup: Your data is backed up across multiple secure servers.

Bn99 does not retain any data beyond what is necessary. Below are the retention periods for each type of information:

• Account Information: For the duration your account is active, and up to 5 years after closure for legal requirements.
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulations.
• Gaming History: Retained for up to 2 years for dispute resolution.
• Communication Records: Support conversations are retained for up to 1 year.
• Cookies & Session Data: Automatically deleted at the end of the session or after a maximum of 30 days.

Once the retention period expires, data is securely deleted or fully anonymized so that identification is no longer possible.

As a bn99 member, you have several important rights regarding your own data. We are committed to respecting each of those rights.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: You may request deletion of certain data — however, some data may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that the use of your data be restricted under certain circumstances.
• Right to Object: You can object to marketing communications or specific types of processing.
• Right to Data Portability: You can receive your data in a portable format.

Bn99's services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration.
• If an account holder is found to be under 18, the account will be immediately closed and all collected data will be deleted.
• If a parent or guardian believes their child has registered on bn99, please contact us immediately.

Bn99's platform integrates with third-party game providers and payment services. These third-party services may have their own privacy policies.

• We recommend reading the privacy policy of any third-party service before using it.
• Bn99 is not responsible for the privacy practices of third parties.
• Only the minimum information necessary to complete transactions is shared with payment processors.

Bn99 may update this Privacy Policy when necessary. For any significant changes, we will notify you in advance through the following channels:

• SMS notifications to your registered phone number.
• Sending updates to your email address.
• Pop-up notification upon visiting the website.

If you do not agree to the updated policy, you may request account closure. However, continued use of the service will be considered acceptance of the new policy.

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our data protection team is always here to help.