Gaming at bn99 is all about fun — no pressure, no excess. We believe responsible play is the best play. Use our tools and support to keep your gaming experience safe and enjoyable.
Responsible gaming means enjoying gaming in a way that keeps the fun intact while minimising the risk of harm. At bn99, we believe gaming should be a healthy form of entertainment — not a way to make money or escape stress.
Online gaming is growing fast in Bangladesh. Millions of people take part in Sports Betting, slots, and live games every day. But without the right knowledge and self-control, gaming can become a problem. That's why bn99 always puts responsible play first.
Bn99's responsible gaming program aims to keep every player informed and protected. We believe that a player who knows their limits plays best.
Keep in Mind: Gaming is a form of entertainment. There is no guarantee of winning, and you should never play with the aim of recovering money you have lost.
Bn99 takes specific responsibilities toward every member seriously. Responsible gaming on our platform is not just a section — it is the foundation of our business. The following policies are actively enforced at bn99:
bn99's responsible gaming policy is developed in line with international GamCare standards.
It can be hard to recognise when gaming is becoming a problem. bn99 wants you to stay aware. If you or someone you know shows the following signs, it is time to seek help:
If you identify with 3 or more of the above signs, please reach out to our support team right away.
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to reassess your gaming habits.
3 or more "Yes" answers: You should start using our responsible gaming tools. Our support team is ready to help.
Bn99 provides a range of effective tools to help you stay in control of your gaming. All tools are completely free and can be accessed at any time from your account settings.
Set a daily, weekly, or monthly deposit cap. Once the limit is reached, new deposits will be automatically blocked.
Set a maximum amount for each bet. This will help prevent you from placing large bets on impulse.
Decide in advance how long you will play in a single session. Once the time is up, your session will end automatically.
Take a break from gaming for anywhere between 24 hours and 30 days. You will not be able to log in to your account during this period.
Gaming stops automatically once you have lost a set amount. Your budget stays protected.
Regular pop-up notifications will keep you informed of how long you've been playing and how much you've won or lost.
If you feel you need a complete break from gaming, use bn99's self-exclusion feature. It's the strongest protection tool available — once activated, it cannot be reversed before the chosen period ends.
Log in to your bn99 account and go to the "Account Settings" section.
Click on the "Responsible Gaming" option.
Choose from a 3-month, 6-month, 1-year, or permanent exclusion — whichever suits your needs.
Once the confirmation process is complete, your account will be locked for the specified period.
Important: While self-exclusion is active, bn99 will not allow new accounts to be created. Contact the support team directly for immediate assistance.
Awareness and planning are the keys to responsible play. bn99's experts recommend the following tips for every player:
Set a Budget: Before you start gaming, decide on the maximum amount in BDT you are willing to spend that month — and stick to it.
Set Time Limits: Decide in advance how long you'll play each day. Use an alarm or bn99's session limit tool to stay on track.
Treat It as Entertainment: Think of gaming as entertainment, not a source of income. Winning is a bonus, not the goal.
Stay Calm: Don't keep playing out of anger or frustration after a loss. Take a break and make decisions with a clear head.
Never play on borrowed money: Never borrow money or go into debt to fund your gaming. Only spend what you can afford to lose without affecting your daily life.
Don't Get Hooked: You should not game while under the influence of alcohol or drugs. It's always better to make decisions with a clear head.
Take Regular Breaks: Take at least a 10–15 minute break every hour. Give your eyes, mind, and body a chance to rest.
Let Your Family Know: Talk openly with family members about your gaming habits. Hiding your gaming is often a sign of a problem.
Keep other hobbies: Make room for other sources of enjoyment in your life beyond gaming. Try sports, reading, or spending time with friends.
Don't Hesitate to Ask for Help: If you feel you can't manage on your own, reach out to bn99's support team or a professional counsellor. Seeking help isn't a sign of weakness — it's a sign of courage.
Bn99's responsible gaming team is always here for you, whatever gaming-related concern you may have. Our Bengali-speaking support staff will assist you without any judgement.
Available Around the Clock
24/7 Bangla support with an average response time of 2 minutes
[email protected]
Response time: within 24 hours
Our support team handles all matters with complete confidentiality. Your information is never shared with any third party.
Bn99 complies with international GamCare and RG Check standards. We are committed to keeping your gaming experience safe.
Age verification is carried out at every step, from registration onwards. Protecting minors is our responsibility.
Deposit, bet, session, and loss limits — all in your hands. You play exactly as much as you choose.
Gaming should be a source of fun, not anxiety. Our Reality Check tool keeps you regularly informed and aware.
Our support team communicates entirely in Bengali. Language will never be a barrier to getting the help you need.
All responsible gaming-related contact is completely confidential. Your information is never shared with any third party.
Gaming at bn99 is more than just fun — it is a responsible experience. Enjoy gaming safely with our protection tools and support.